Contact
Talk to us.
One inbox, read by people who know the product. No ticket numbers, no phone tree.
If something has gone wrong with an order, say so plainly and we'll fix it — we would rather refund someone than argue with them.
If you're deciding whether this is right for you, ask. We'll tell you honestly if we think it isn't. There are conditions this won't help and people it isn't suitable for, and it costs us nothing to say so before you buy rather than after.
We can't give medical advice, and we won't pretend to. If you're unsure whether light therapy is appropriate for you — particularly if you're pregnant, taking photosensitising medication, or have an implanted electronic device — that's a conversation for your doctor, not for us.
Email
hello@soleratherapy.com
Response time
Within one business day, usually sooner
Returns
Ninety days from delivery, for any reason. Email us and we'll sort it out.
Warranty
Six months as standard, covering the device and the control pod.
Orders
Dispatched within one business day, delivered in 5–8 days, tracked.